There are two types of travel packages available, Local packages as well as Out station packages.Travel packages are available with fixed rates for fixed duration and kilometers. The package cost will vary depending upon the car type and the city where the cab is hired.
Pickup / Drop (Airport / Railway Station)
Airport pickup and drops are available at fixed price, if the cab is running from the same city where the airport is located. The package cost will vary as per the car type and the city where the cab is hired. Round trip to airport is available with fixed package cost. The cost of the package may differ with the distance of the pickup point to the airport.
City Cab (Local City Usage)
Cabs are provided on half day (4hrs/40kms) basis and full day (8hrs/80kms) basis. The package has a base price depending on the type of the car and particular city. The extra kilometer and extra hour is charged as per the car type. Time and the kilometer count will start from the garage. To know the distance of the garage from your pickup point, call our contact center for more details.
City Connect (Outstation Car Hire)
The fare for outstation travel is calculated on per kilometer basis. The fares differ as per the car type. The total number of kilometers travelled in the trip is taken and are charged accordingly to the minimum kilometers per day, whichever is higher will be charged to the customer. Driver's allowance is on daily basis, the extra allowance is only applicable if there is night driving involved after 10PM. Other miscellaneous charges like the tolls and parkings will be charged at actuals. State permit charge is applicable for trips to other states.
How is the fare calculated for the Outstation trip
If you are travelling outstation, you will be charged a minimum Kms* per calendar day or the total number of kilometers travelled, whichever is higher. It is not necessary to travel only the minimum Kms on a given day, the cumulative total will be taken into consideration.
Example: If you are going for a 3-day trip and the allowed free km is 250 per day, you are free to roam anywhere upto 750 kms during the trip.
Driver's allowance (BATA) is calculated on daily basis. Driver is eligible for extra allowance if he is driving in the night between 10pm and 6am.
This money should be enough for the driver's food and accommodation.
Inter state permit will be charged as per the type of the car and the state you will be entering.
*Minimum no of Kms varies from city to city as well as travel agency to travel agency.
Minimum Kms - 250 Km (For Puri, Bhubaneswar etc)
Minimum Kms - 300 Km (For Nagpur)
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Why should I book my car / taxi / cab from travelhelp.co?
Unlike any single vendor or cab provider, travelhelp.co offers car / taxi / cab from multiple vendors with different prices, types of cab and even tailor-made packages. Our extensive network lets you book a cab in all major Indian cities and choose from multiple options according to your budget and preference.
What type of car bookings can I make?
On travelhelp.co, you can book a cab for travelling within your city (for full day or half day) or to another city (for one way or roundtrip). You can book more than one cab depending on your usage. You can also find cars for travel packages within city or around city.
How soon can I get a car?
For usage within a city, you must book the cab at least hours before the journey time and for outstation usage, at least 8 hours before the journey time. It is however recommend to book as early as possible for multiple options and competitive rates.
How should I pay? Is it safe to pay online?
You can pay through any Visa, Mastercard and American Express credit card or with any major debit card issued in India. travelhelp.co offers multiple payment options including all debit/credit cards & net banking. About safety, all payments on travelhelp.co are Verisign secured. Besides, all your card details and other sensitive information are stored using advanced encryption techniques. As a precaution, we never store your CVV number without which your card can not be used for any online payment.
What happens after I’ve made the payment?
After receiving your payment, we send you an SMS and/or a confirmation mail, followed by your voucher which you receive with 2 hours of making payment. On the day of journey, you will get the cab details through SMS at least 1 hour before the travel.
How am I charged?
You make the online payment to travelhelp.co which is then transferred to the vendor. Any additional charges like toll, parking and state tax will be payable on actual basis to the driver/vendor, unless mentioned otherwise. In case of extension of plans (in terms of kilometers or hours, extra charges apply as mentioned).
What if I want to change or cancel my booking?
Please call us at +91-997-067-8385 to change or cancel your booking. In case of changed booking, the pick-up address cannot be changed and booking will depend on availability of desired car type on desired travel date. Any additional charges, if applicable, will be paid by the customer.
How much are the cancellation charges?
For cancellation made within 24 hours of journey or in case of no show, full booking cost will be charged. For cancellation made prior to 24 hours of journey, cancellation fee will be charged according to our cancelation policy. Any other travel policies, if mentioned by vendor, will apply.
What if I face a problem before or during journey?
For any issues with cab, the best way is to contact the driver or the vendor. If that doesn’t help, please call travelhelp.co at +91-997-067-8385 and we’ll do our best to assist you. For all correspondence with travelhelp.co, please use your car booking number given at the time of booking.
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