Fare Structure

Travel Package (Local / Out Station)

There are two types of travel packages available, Local packages as well as Out station packages.Travel packages are available with fixed rates for fixed duration and kilometers. The package cost will vary depending upon the car type and the city where the cab is hired.

Pickup / Drop (Airport / Railway Station)

Airport pickup and drops are available at fixed price, if the cab is running from the same city where the airport is located. The package cost will vary as per the car type and the city where the cab is hired. Round trip to airport is available with fixed package cost. The cost of the package may differ with the distance of the pickup point to the airport.

City Cab (Local City Usage)

Cabs are provided on half day (4hrs/40kms) basis and full day (8hrs/80kms) basis. The package has a base price depending on the type of the car and particular city. The extra kilometer and extra hour is charged as per the car type. Time and the kilometer count will start from the garage. To know the distance of the garage from your pickup point, call our contact center for more details.

City Connect (Outstation Car Hire)

The fare for outstation travel is calculated on per kilometer basis. The fares differ as per the car type. The total number of kilometers travelled in the trip is taken and are charged accordingly to the minimum kilometers per day, whichever is higher will be charged to the customer. Driver's allowance is on daily basis, the extra allowance is only applicable if there is night driving involved after 10PM. Other miscellaneous charges like the tolls and parkings will be charged at actuals. State permit charge is applicable for trips to other states.

How is the fare calculated for the Outstation trip

Step One Step Two Step Three
If you are travelling outstation, you will be charged a minimum Kms* per calendar day or the total number of kilometers travelled, whichever is higher. It is not necessary to travel only the minimum Kms on a given day, the cumulative total will be taken into consideration. Example: If you are going for a 3-day trip and the allowed free km is 250 per day, you are free to roam anywhere upto 750 kms during the trip. Driver's allowance (BATA) is calculated on daily basis. Driver is eligible for extra allowance if he is driving in the night between 10pm and 6am. This money should be enough for the driver's food and accommodation. Inter state permit will be charged as per the type of the car and the state you will be entering.
*Minimum no of Kms varies from city to city as well as travel agency to travel agency.
Minimum Kms - 250 Km (For Puri, Bhubaneswar etc)
Minimum Kms - 300 Km (For Nagpur)



Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:
  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at care@travelhelp.co
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to contactus@travelhelp.co. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below :
travelhelp
New jagananth Sadak,
Near Bijipur Chhack,
Kanas, Puri - 752017, Odisha (India).
Ph : (91) 9778515250
Email : care@travelhelp.co



Disclaimer

The information contained in this website is for general information purposes only. The information is provided by travelhelp and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this website. travelhelp does not warrant that the functions contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the servers that make it available are free of viruses or other harmful components, but shall endeavour to ensure your fullest satisfaction.
Every effort is made to keep the website up and running smoothly. However, travelhelp takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.



Cancellation Policy

travelhelp believes in helping its customers as far as possible, and has a liberal cancellation policy. Under this policy :
  • Greater than 72 hours before scheduled pick up time
    25% of the advance you paid will be retained as cancellation fees and the balance 75% refunded.
  • 72 - 48 hours before scheduled pick up time
    50% of the advance you paid will be retained as cancellation fees and the balance 50% refunded.
  • 48 - 24 hours before scheduled pick up time
    75% of the advance you paid will be retained as cancellation fees and the balance 25% refunded.
  • Less than 24 hours before scheduled pick up time
    100% of the advance you paid will be retained as cancellation fees.



FAQs

Why should I book my car / taxi / cab from travelhelp.co?

Unlike any single vendor or cab provider, travelhelp.co offers car / taxi / cab from multiple vendors with different prices, types of cab and even tailor-made packages. Our extensive network lets you book a cab in all major Indian cities and choose from multiple options according to your budget and preference.

What type of car bookings can I make?

On travelhelp.co, you can book a cab for travelling within your city (for full day or half day) or to another city (for one way or roundtrip). You can book more than one cab depending on your usage. You can also find cars for travel packages within city or around city.

How soon can I get a car?

For usage within a city, you must book the cab at least hours before the journey time and for outstation usage, at least 8 hours before the journey time. It is however recommend to book as early as possible for multiple options and competitive rates.

How should I pay? Is it safe to pay online?

You can pay through any Visa, Mastercard and American Express credit card or with any major debit card issued in India. travelhelp.co offers multiple payment options including all debit/credit cards & net banking. About safety, all payments on travelhelp.co are Verisign secured. Besides, all your card details and other sensitive information are stored using advanced encryption techniques. As a precaution, we never store your CVV number without which your card can not be used for any online payment.

What happens after I’ve made the payment?

After receiving your payment, we send you an SMS and/or a confirmation mail, followed by your voucher which you receive with 2 hours of making payment. On the day of journey, you will get the cab details through SMS at least 1 hour before the travel.

How am I charged?

You make the online payment to travelhelp.co which is then transferred to the vendor. Any additional charges like toll, parking and state tax will be payable on actual basis to the driver/vendor, unless mentioned otherwise. In case of extension of plans (in terms of kilometers or hours, extra charges apply as mentioned).

What if I want to change or cancel my booking?

Please call us at +91-997-067-8385 to change or cancel your booking. In case of changed booking, the pick-up address cannot be changed and booking will depend on availability of desired car type on desired travel date. Any additional charges, if applicable, will be paid by the customer.

How much are the cancellation charges?

For cancellation made within 24 hours of journey or in case of no show, full booking cost will be charged. For cancellation made prior to 24 hours of journey, cancellation fee will be charged according to our cancelation policy. Any other travel policies, if mentioned by vendor, will apply.

What if I face a problem before or during journey?

For any issues with cab, the best way is to contact the driver or the vendor. If that doesn’t help, please call travelhelp.co at +91-997-067-8385 and we’ll do our best to assist you. For all correspondence with travelhelp.co, please use your car booking number given at the time of booking.



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Site and Contents

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Availability

The products and services displayed on the Site may not be available for you in your particular locality. The reference to such products and services on the Site does not imply or warrant that these products or services will be available at any time in your particular geographical location.
*Vehicles are subjected to availability.

travelhelp rights

  • travelhelp reserves the right to add, change or remove any part of these Terms and Conditions of Use at any time without any notice. Any changes to these Terms and Conditions of Use or any terms posted on this Site apply as soon as they are posted.
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